Winter Igloo Incense Cone Burner

We charge a simple flat rate delivery fee of just £3.95 per order for delivery to England, Scotland and Wales. Orders over £50.00 are sent FREE delivery. Sorry, we no longer ship to Northern Ireland addresses. Delivery takes around 3-5 working days from day of posting. 

Once your order has been dispatched, you will receive an email from us to let you know it is on its way. We endeavour to dispatch all orders within 1 working day of payment clearance with most orders being received within 5 working days of purchase, but please allow 10 working days for delivery.

Orders are usually sent via Evri, complete with full tracking.

Please note that we dispatch weekdays only.

We aim to have all items readily available and in stock, however, we may occasionally have a sell out where the website may not have updated the stock change. In cases such as this where an item you have ordered is out of stock, we will contact you as soon as we can. 

We hope you are happy with your purchase but do understand that on occasions you may need to return an item. With this in mind, we are happy to offer a generous 30 day return policy so that you may return any item for a 'no quibble' refund (exceptions apply). If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable)  

- Items with obvious signs of use 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery